sbet Privacy Policy – How We Handle Your Data

Our Privacy Commitments

1. Information We Collect

When you register for an account on sbet, we collect personal information that is necessary to verify your identity and process your transactions. This includes your full name, date of birth, email address, mobile number, and preferred payment details. We also collect technical data such as your IP address, device type, browser version, and session activity logs each time you access the platform. If you contact our support team, we may retain records of that communication to help resolve your concern more efficiently. All information collected is limited to what is genuinely needed to operate the platform and comply with applicable Philippine regulations. We do not collect sensitive personal information beyond what is required for account verification and responsible gaming compliance.

2. How We Use Your Information

The personal data we collect is used primarily to create and manage your sbet account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our legal obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Technical data helps us monitor platform performance, detect suspicious activity, and improve the overall experience for players across the Philippines. We may use anonymised and aggregated data for internal analytics to understand how players interact with our games and features. We will only send you promotional communications if you have opted in to receive them, and you can withdraw that consent at any time through your account settings.

3. Sharing of Your Data

sbet does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers — all of whom are bound by strict confidentiality agreements. In certain situations, we may be required to disclose your information to regulatory authorities or law enforcement agencies in the Philippines if compelled by applicable law or a valid legal order. Any third party that receives your data on our behalf is permitted to use it only for the specific purpose for which it was shared, and must handle it in accordance with the same data protection standards we apply. We will notify you of any material changes to how your data is shared, to the extent permitted by law.

4. Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by Philippine financial and gaming regulations. Transaction records and identity verification documents may be kept for a minimum of five years following account closure to satisfy anti-money laundering and regulatory audit requirements. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you. You may request early deletion of certain data by contacting our support team, though we may be unable to fulfil such requests where retention is required by law. We review our data retention practices regularly to ensure we are not holding information longer than necessary.

5. Cookies and Tracking

The sbet platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and ensure the platform functions correctly on your device. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to log in and use core features. We also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some functionality. We do not use third-party advertising cookies or share cookie data with external advertising networks.

6. Security Measures

We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the sbet platform is encrypted using secure protocols to prevent interception during transit. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling personal data are trained on data protection obligations. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable legal requirements.

7. Your Rights as a Data Subject

As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 with respect to your personal information held by sbet. You have the right to access a copy of the personal data we hold about you, to request corrections if any information is inaccurate or incomplete, and to request deletion of your data subject to our legal retention obligations. You also have the right to object to certain types of processing and to withdraw your consent to optional data uses, such as marketing communications, at any time. To exercise any of these rights, please reach out to our support team and we will respond to your request within a reasonable timeframe. We are committed to handling all data subject requests fairly, transparently, and without undue delay.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, we will post the updated policy on this page and update the effective date shown at the top of the document. We encourage you to review this page periodically so that you remain informed about how we protect your data. Continued use of the sbet platform after any changes have been posted constitutes your acceptance of the updated policy. If you have questions about any aspect of this Privacy Policy, please visit our FAQ page or review our Terms and Conditions for further context.